Terms of Service, Liability Waivers, Warranty & Data Privacy

1. Registered Headquarters, Exclusive Jurisdiction & Governing Law

By engaging with GT Smart Living, creating a user account, submitting a query, placing an order on our store, or signing an installation invoice, the User/Client expressly agrees that this relationship shall be governed strictly by the substantive laws of India.

Mandatory Venue: Irrespective of the physical location where installation takes place, where hardware is shipped, or where digital negotiations occur, the User irrevocably consents that any legal dispute, arbitration, claim, consumer complaint, or legal notice arising out of or concerning our hardware or services shall be instituted exclusively in the competent Civil and Criminal Courts situated in Rahuri, District Ahilyanagar (Ahmednagar), Maharashtra.

The User expressly waives any right to bring any action, complaint, or dispute in any court or consumer forum outside of the Rahuri jurisdiction.

2. DIY Prototyping Classification & Separation of Roles

All hardware modules, high-current relay boards, terminal blocks, and custom circuit traces supplied via our store or through consulting engagements are fabricated exclusively as "Do-It-Yourself (DIY) Evaluation & Prototyping Sub-Assemblies". They do not carry Bureau of Indian Standards (BIS) retail consumer registration, ISI certification, or mass-manufacturing warranties.

• Transaction Separation: We operate strictly under two distinct scopes: (A) As a fabricator/vendor supplying bare prototyping electronic components, and (B) As an independent software consultant configuring low-voltage logic (openHAB/Home Assistant/WLED).
• No Finished Appliances: Under no circumstances are our modules classified, marketed, or legally categorized as finished, factory-assembled, or turn-key consumer household appliances.
• Booking Token & Price Difference Terms: For Made-to-Order / Custom Batch hardware (including 4-Channel 30A and 8-Channel 10A Heavy Appliance Guardian relays and mmWave Hubs), the ₹1,000 payment collected at checkout is strictly a Fabrication Booking Token. The actual module price is up to ₹5,000 depending on configuration, and the remaining balance difference must be paid in full prior to parcel dispatch.
• Non-GST Bill of Supply: As a registered MSME unit operating below the statutory GST threshold, commercial hardware supplies are documented via an official Bill of Supply.

3. 1-Year Limited Hardware Warranty

Sole Remedy

If a hardware defect arises within the warranty period, GT Smart Living’s sole obligation, and the Client’s exclusive remedy, will be limited strictly to the repair or replacement of the defective module at GT Smart Living’s discretion. This warranty does not cover on-site electrician labor costs for removal or reinstallation.

Warranty Void Conditions

This limited warranty shall be immediately rendered VOID and unenforceable if the module fails due to any of the following:

• Improper Installation: Faulty 220V/440V wiring or termination executed by the Client’s electrician.
• Overload: Connecting electrical loads (e.g., pumps, heavy motors) that exceed the stated amperage rating of the relays.
• External Hazards: Power grid surges, lightning strikes, phase-neutral reversal, open-neutral faults, or prolonged low-voltage (brownout) conditions.
• Physical Damage: Water/moisture ingress, pest damage, dropping, breaking of the tamper seal, or unauthorized physical modifications to the enclosure or PCB.

4. Strict Exclusion of High-Voltage Liability

The Service Provider’s technical scope is strictly limited to low-voltage DC logic circuits (≤12V DC). We do not perform, supervise, or certify 220V/440V AC primary electrical distribution or building mains wiring.

The physical termination, wire stripping, and connection of household 220V/440V AC mains electricity to the relay terminals of our DIY modules must be performed exclusively by an independent, state-licensed electrical wireman/contractor engaged directly by the Client. GT Smart Living bears zero civil or criminal liability for structural fires, proper termination, loose terminal arcing, phase-neutral reversal, or ungrounded infrastructure present at the site.

5. Software & Firmware Disclaimer ("AS-IS" License)

All custom firmware (including GT Smart Living Proprietary FreeRTOS), openHAB/Home Assistant configurations, and MQTT logics provided by GT Smart Living are built utilizing open-source or proprietary embedded frameworks and are provided strictly "AS IS", WITHOUT WARRANTY OF ANY KIND, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall GT Smart Living or its developers be liable for any claim, damages, or other liability arising from software bugs, network disconnections, server downtime, packet loss, or unauthorized third-party network breaches. The Client assumes all responsibility for maintaining their local network security and Wi-Fi router stability.

6. Limitation of Liability & Non-Recourse

To the maximum extent permitted by applicable law, GT Smart Living shall have zero liability for any indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever (including structural fire damage, damage to connected appliances, or loss of property value).

Absolute Monetary Cap: GT Smart Living’s maximum aggregate financial liability across all claims or breaches shall be strictly capped at the actual service/hardware fee received by GT Smart Living for that specific transaction, or a maximum sum of ₹1,000 (One Thousand Indian Rupees), whichever is lower.

Non-Recourse (Personal Asset Immunity): All obligations under our transactions are purely commercial. The User permanently waives any legal right to attach, lien, freeze, or seek recovery against the personal savings, personal bank accounts, residential properties, or personal assets owned by the Proprietor or individual operators of GT Smart Living.

7. Data Privacy Policy, Supabase Cloud Infrastructure & DPDP Act Notice

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 (India), by creating an account or placing an order on gtsmartliving.in, the User provides explicit, informed consent to the following data practices:

• Personal Data Collected: When you register an account or submit an order/inquiry, we collect your Full Name, Email Address, WhatsApp/Mobile Number, Shipping Address (Flat/Apartment, Post Office Locality, City/District, State, and 6-Digit PIN Code), Shopping Cart items, and 12-Digit UPI Transaction Reference (UTR) numbers.
• Cloud Database & Authentication Processor (Supabase): All e-commerce user accounts, passwords, profiles, and order records are hosted and processed utilizing Supabase Inc. cloud database infrastructure (PostgreSQL with Row-Level Security / RLS and bcrypt password hashing) and delivered via Netlify Inc. static hosting. Passwords are encrypted at rest and are never visible in plain text to GT Smart Living.
• Third-Party APIs Used for Convenience:
  • India Post PIN Code API (api.postalpincode.in): Your 6-digit PIN code is queried solely to auto-populate your Post Office, District, and State during address entry.
  • QR Code Generator API (api.qrserver.com): Used solely to render a visual NPCI UPI payment QR code containing our merchant VPA and your order amount. We do not collect or store your bank account number, UPI PIN, or debit/credit card credentials.
• Purpose of Processing: Your data is used strictly to: (a) authenticate your login session across devices, (b) verify your UPI UTR payment reference, (c) generate your statutory Non-GST Bill of Supply, (d) print physical courier shipping labels, and (e) communicate order/fabrication updates via WhatsApp or phone.
• Zero Data Selling & Right to Deletion: We never sell, rent, or trade your personal data to third-party marketers. You may view or update your saved address at any time inside My Account, or request permanent account and data deletion by messaging our Data Grievance Officer on WhatsApp at +91 7066958405.
• Cloud Infrastructure Disclaimer: While we enforce PostgreSQL Row-Level Security (RLS) policies to isolate customer accounts, the User acknowledges that cloud hosting providers (Supabase/Netlify) operate over public internet infrastructure, and GT Smart Living shall not be held financially liable for upstream cloud outages or third-party infrastructure breaches beyond our reasonable control.